Unifi

Role Summary  

The Station Manager must be able to demonstrate a high level of people and operational management skills including leadership, resource management, communication skills and an exceptional level of aircraft appearance standards. You must have wrought knowledge of Microsoft Office, including Word & Excel. The ability to deal with personnel issues and union negotiations. Candidates must also have a good working knowledge of airside operations and procedural obligations of the business including Security and Health and Safety issues. You should be proactive to achieve all the above, working with both internal and external stakeholders.   

Key Responsibilities   

• To drive a health and safety culture within the cleaning operation and ensure compliant to all health & safety legislation.   
• To drive a culture of engagement, involvement, and continuous improvement within the workforce. 
• Overall responsibility for the team to ensure that staff are adequately recruited, trained, motivated, and communicated with to deliver a consistently excellent standard of service to the customer in line with the Service Level Agreement. 
• To establish, maintain and develop relevant and effective relationships with the appropriate Customer and Airport Company representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited.  
• To deliver and monitor financial and operational plans to ensure that business targets are met and exceeded.  
• To contribute to and agree service delivery standards, to monitor and report on performance against those standards and to ensure appropriate corrective action is taken to ensure customer requirements are consistently met.  
• Arrange weekly meetings with Duty Managers and Team Leaders to identify any reoccurring issues and implement change where required.  
• Carry out spot checks on a selection of night stopping aircraft. 
• Assisting at other Unifi UK Stations as and when required. 
• Other duties as assigned. 

Skills/Qualities required   

• Zero tolerance approach to health & safety non-compliance.  
• Good working knowledge of the issues involved in managing a labour-intensive workforce. 

• Excellent planning and communication skills. 
• Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, and communication. 
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues. 
• Excellent communication skills both verbal and written.  
• Active management skills with the ability to lead by professional example.  
• Ability to assess situation and instigate corrective action quickly and accurately.   

Delivery of Customer Service Standards   

• Zero complaints from airline customers or other service providers, relating to ineffective delivery of agreed service.  
• Internal service standards and targets met with zero defects  

Qualifications and Competencies   

• High degree of leadership skills with the ability to work under pressure. 
• Flexible to work various shifts (days, evening, nights, weekends, and holidays)   
• Minimum of 3 years aviation operations management experience 
• Recognised full manual Driving Licence  

Safety and Compliance Responsibilities:  

All employees have a responsibility and duty whilst at work to:  

• Fully understand and comply with the company Health and Safety Policy, and Safety Management System (SMS), with active participation on the Safety Action Group. 
• Co-operate with management to perform or comply with all legal and regulatory requirements.  
• Take reasonable care and necessary precautions for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.  
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons. 
• Report any work situation, equipment or activity that represent a danger to health and safety. 
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences. 
• Carry out work in accordance with company information, procedures and training provided.