Unifi

Job Summary

We are seeking a dependable and proactive Wheelchair Supervisor to lead our airport mobility assistance team. In this role, you will oversee daily wheelchair operations, ensuring passengers with mobility needs receive safe, timely, and respectful service throughout the airport. This position requires strong leadership, quick decision-making, and the ability to manage a fast-paced, high-traffic environment.

Key Responsibilities

• Supervise and support a team of wheelchair attendants across terminals and gates
• Coordinate assignments to ensure on-time assistance for arrivals, departures, and connections
• Monitor flight schedules and adjust staffing to meet demand
• Ensure compliance with airport regulations, safety standards, and ADA guidelines
• Handle passenger concerns and provide excellent customer service
• Train, coach, and evaluate team members
• Maintain accurate logs, incident reports, and shift documentation
• Communicate effectively with airline staff, TSA, and airport operations teams

Qualifications

• High school diploma or equivalent required
• Prior supervisory experience strongly preferred
• Experience in airport operations, transportation, or customer service is a plus
• Strong leadership, communication, and organizational skills
• Ability to multitask and adapt in a fast-paced environment
• Must be able to safely assist passengers and push wheelchairs for extended periods
• Must pass background check and comply with airport security requirements

Skills & Attributes

• Leadership and team coordination
• Customer-first mindset with empathy and patience
• Strong time management and problem-solving skills
• Ability to stay calm under pressure and manage high-volume situations
• Professionalism and reliability

Physical Requirements

• Ability to stand and walk for long periods across large terminals
• Ability to push, pull, and lift (up to [X] lbs)
• Comfortable working in a busy, noisy airport environment

Why Join Us

• Competitive pay and benefits
• Opportunities for growth within airport operations
• Dynamic work environment
• Make a meaningful impact by assisting travelers daily