Unifi

About the Role:

We’re seeking a Sr. Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.

Key Responsibilities:

• Lead IT service desk and support teams; drive operational excellence and user satisfaction
• Manage IT hardware and software procurement, licensing, and inventory
• Oversee incident, request, and problem management using ITIL best practices
• Maintain service SLAs and lead continuous improvement initiatives
• Collaborate with cross-functional teams to align IT support with business goals
• Monitor vendor performance and ensure contract compliance

What You Bring:

• 8+ years of IT operations or support experience; 3+ years in leadership
• Experience managing IT asset procurement and lifecycle
• Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
• Excellent communication, leadership, and vendor management skills
• Bachelor's in IT, Business, or related field (Master’s or certifications a plus)

Why Join Us?

• Impactful leadership role in a growing IT organization
• Competitive compensation and benefits
• Opportunities for innovation and automation
• Collaborative and inclusive culture

Unifi Aviation, LLC. is an Equal Opportunity Employer.