Unifi

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations. 
• Ability to handle passport/VISA documentation.
• Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.
• Manage the tasks of the customer service supervisor.
• Control and handle complaints when they come to the customer service supervisor’s office.
• Process a complaint letter received by telephone or in person so it can be dealt with quickly and efficiently without delay or unnecessary delay.
• Find the real cause of a problem to give customers a satisfactory answer.
• Give the customer a full set of information about his or her rights and responsibilities.
• Keep information about clients’ complaints on record for 3 years so that problems can be dealt with effectively so as not to repeat the same mistakes.
• Analyze the complaints received from customers so that it can be used to improve the quality of services offered by your company.
• Complete a report of customer complaints and make recommendations for how to improve service based on the quality of all received complaints.
• Keep customers informed about any delays in providing services or goods.
• Follow up with customers after the problem has been resolved so as to collect feedback from them on how you solved their issues.

Qualifications

• Must be fluent in any of the following languages: Japanese, Chinese, Cantonese, Mandarin, Spanish, Tagalog.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Flexible schedule allowing work during nights, weekends, and holidays.
• Minimum of one (1) year supervisory experience.