General information

Job Title
Ticket Counter Supervisor- DTW
Date
Wednesday, July 23, 2025
Entity
Prospect International Airport Services
State
Michigan
City
Detroit
Base Pay Rate:
$ 19.00
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift

Requirements and Description

Ticket counter Supervisor

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Prospect Airport Services is looking for a people-centric leader to assist and oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This solutions-focused leader will assist the General Manager in assuring the shift runs smoothly.

Duties will include but are not limited to:

Ensuring excellent customer service for all passengers
Increase efficiency of staff
Reduce wait time for passengers requiring wheelchair assistance
Ensure accurate ticket counter logs are maintained
Coordinate with other managers/supervisors

Benefits:

· Competitive pay with daily access to earned wages.

· Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.

· Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.

· Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.


Qualifications:

· High School diploma or GED.

· Must be at least 18 years of age.

· Must be able to obtain credentials required as per airport or state or customs requirements.

· Proficient in English.

Physical requirements:

· Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:

· Must be able to work weekends and holidays, overtime.

· Must be able and open to work in outside weather conditions which may include severe seasonal elements.
"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
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