General information

Job Title
Airport Customer Service Agent (DELTA) FT - BIL
Date
Monday, February 20, 2023
State
Montana
Base Pay Rate:
$ 16.15
City
Billings
Full/Part Time
Full-time
Shift
A.M. shift, Overnight shift, P.M. shift
Shift Start

Time
03:00am
04:00pm

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

  • Assists passengers with their baggage pick-up. 
  • Assists passengers to resolve issues with their delayed, lost, or damaged items. 
  • Utilizes computer software to track and catalog luggage. 
  • Handles customer interaction with class in an efficient, effective, and professional manner. 
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Loads, unloads, services, guides, and directs customer aircraft. 
  • Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. 
  • Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner. 
  • Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
  • Receives and records Customer baggage, airfreight, mail and company materials as required. 
  • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. 
  • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. 
  • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required. 
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. 

Basic Qualifications

  • Must reside in or near Billings, MT.
  • High School diploma or GED.
  • Valid Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

Comprehensive Medical / Dental / Vision / Telehealth

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Paid Time Off

"Unifi Aviation LLC. is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."