General information

Job Title
Airport Customer Service Supervisor (PD) - SFO
Date
Friday, May 24, 2024
State
California
City
San Francisco
Base Pay Rate:
$ 24.72
Full/Part Time
Full Time
Shift
A.M. shift, Overnight shift, P.M. shift

Requirements and Description


Benefits
  • Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
  • Paid holidays and paid time off
  • Comprehensive Medical, Dental and Vision Insurance
  • 401k company match upon eligibility
  • Exclusive discounts and additional wellness programs

Essential Functions / Key Responsibilities
  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll; complete shift paperwork and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.)
  • Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:
  • Valid state drivers license
  • Ability to pass pre-employment drug test
  • Ability to pass up to a 10 year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport identification security.

Experience:

  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. 

Knowledge, Skills & Abilities:

  • Excellent customer service skills.
  • Strong work Ethic.
  • Ability to work in a team oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
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