Unifi

Job Summary:

Responsible for leading a team of agent and providing outstanding customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:  

·   Flight Privileges: Offered after 30 days for employees and eligible family members!

·   Weekly pay for hourly employees (CA Employees are paid bi-weekly)

Job Duties:  

·   Lead a team of agents in customer service duties.

·   Seek out and assist passengers with a friendly welcome, through arrival and check-in process, and support passengers with special needs such as unaccompanied minors. 

·   Handle all aspects of ticketing and check-in by operating a computerized system.  This includes boarding, baggage service, reservations and resolving related complaints and problems. 

·   Direct passengers through Customs, Immigration, and Quarantine.  

·   Maintain a highly visible presence in all customer facing situations

·   Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.

·   Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.

·   Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.

·   Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.

Qualifications:  

·   High School diploma, GED or equivalent education.

·   Must be at least 18 years of age.

·   Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualifications:  

·   Six months of relevant work experience in the aviation or ground handling services industry.

Physical requirements:  

·   Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:  

·   Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.

·   Must be able and open to work in outside weather conditions which may include severe seasonal elements.

·   Pace of work may vary depending on passenger traffic.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."