British Airways Customer Service/PT-CVG - - 9988 - Unifi

General information

Job Title

British Airways Customer Service/PT-CVG

Date

Monday, February 2, 2026

Entity

Unifi Aviation, LLC

State

Kentucky

City

Hebron

Base Pay Rate:

$ 18.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

P.M. shift

Part Time Days

Days of the week	Shift	Shift Start Time
Monday, Tuesday, Wednesday, Friday, Saturday, Sunday	P.M. shift	05:00pm

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.  Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary:

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:  

Flight Privileges: Offered after 30 days for employees and eligible family members
Weekly pay for hourly employees (could change it specific to the state e.g. CA)
Full time starts at 30 hours per week
Paid time off (for full-time employees)
Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
401k for all employees.
Exclusive discounts and additional wellness programs.

Job Duties:

Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. 
Handle all aspects of ticketing and check-in by operating a computerized system.  This includes boarding, baggage service, reservations and resolving related complaints and problems. 
Direct passengers through Customs, Immigration, and Quarantine.  
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. 
Adhere to all safety procedures and policies.
Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
Complete work in a safe and secure manner, following company safety and operational standards
Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:  

High School diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:  

Must be able to frequently lift up to 70lbs

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."